Customer Complaint Policy
At Yavora Living we value our customers and strive to provide the best possible shopping experience. However, we understand that sometimes things may not go as smoothly as expected and you may have a complaint. In such cases, we have a customer complaint policy in place to ensure that your concerns are addressed promptly and efficiently.
Types of Complaints
We consider a complaint to be any expression of dissatisfaction with our products or services. This could include issues with the quality of the product, delivery delays, incorrect orders, or any other issue that may have caused inconvenience to our customers.
How to File a Complaint
If you have a complaint, we encourage you to contact our customer service team as soon as possible. You can do so by sending an email to hello@yavoraliving.co.uk.
When filing a complaint, please provide as much detail as possible, including your order number, product details, and the reason for your complaint. This will help us to investigate and resolve the issue more efficiently.
Complaint Resolution Process
Once we receive your complaint, our customer service team will acknowledge it within 5 working days and provide you with a reference number for your complaint. Our team will then investigate the issue and provide you with a resolution within 14 working days.
If the issue cannot be resolved immediately, we will keep you updated on the progress and provide you with a final resolution within 30 working days. We will also provide you with an explanation of the steps taken to address your complaint.
Feedback and Improvement
We take all customer complaints seriously and use them as an opportunity to improve our products and services. We welcome any feedback or suggestions you may have to help us enhance your shopping experience.
Customer Complaint Policy Changes
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
We thank you for choosing Yavora Living and assure you that we will do our best to resolve any complaints in a timely and satisfactory manner.
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How can I place an order?
To place an order, add the items you want to buy by clicking the "Add to Cart" button. Then, go to the checkout page by clicking the cart icon at the top right corner of the page. Choose your payment option, fill in the necessary details and complete your purchase by making the payment.
How do I use a discount code?
To apply a discount code, first add the items you wish to purchase to your shopping cart. Then, during the checkout process, enter the Promo Code in the designated field provided.
Are there any additional fees?
Customs fees and additional import duties are included in the product prices
Is it secure to provide my credit or debit card details when shopping at Yavora Living?
Absolutely. Your credit or debit card information is not collected or stored by us, ensuring your details remain secure.
What is the cost of delivery?
We currently offer free shipping to the UK. For more details, please refer to our Shipping policy
When can I expect my order to arrive?
For detailed information about shipping, please refer to our Shipping policy. Additionally, you can track the status of your order on our Track Your Order page.
How do I contact you if I have questions or issues with my order?
You can email us at hello@yavoraliving.co.uk or call us on +447481913084. You can also send us a message via the contact form on the Contact Us page.
How can I return or exchange goods?
Please email us at hello@yavoraliving.co.uk and describe your problem. Our customer support team will contact you to resolve the issue as soon as possible.
How do I return my order?
To initiate a return, please contact us at hello@yavoraliving.co.uk
Do you offer international shipping?
Currently we don't offer international shipping. We ship orders only to the UK